Support Board
Date/Time: Sun, 24 Nov 2024 08:48:55 +0000
Post From: orders disappear/not transmitted to IB
| [2015-11-20 03:44:09] |
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To be clear, this is the particular problem identified and resolved: This problem would not cause any other issue other than the display of the Trade Position data on the Trade Orders and Positions >> Positions tab and in charts or Trade Windows. Attached Orders were/are not affected in any way. If you notice any other problems, they are unrelated, and they might have been misinterpreted.
What you describe here, is unrelated to what we identified and solved: or one of the OCO orders disappears. I don't usually notice this until after the fact. Soon after, when one of the OCO orders is hit, or so I thought, nothing is actually done, since SC thinks I have no position on. Nothing gets transmitted to IB. I then have to scramble and manually close the trade directly on IB platform, wasting valuable time and $$$.
In the Trade Activity log you provided you were using server side bracket orders. So all three orders, the parent order and the Attached Orders are sent all at once the Interactive Brokers and Interactive Brokers is responsible for them at that point in time. Furthermore, this only affected 2016 futures contracts. If you were trading a 2015 contract and had problems, that is from some other reason. We have seen various issues reported with Interactive Brokers in the last month or two. None of those issues have been identified as being a problem with Sierra Chart but with TWS instead. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-20 03:45:35
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