Support Board
Date/Time: Sun, 24 Nov 2024 08:41:06 +0000
Post From: orders disappear/not transmitted to IB
| [2015-11-19 18:25:17] |
| freestyler - Posts: 35 |
|
Okay, I spoke to IB tech support for a good hour this morning, after the same "wrong contract year" problem happened twice in a roll within 10 minutes (activity log attached). I emailed them the TWS log. Steven over at IB tech support(very nice guy actually) assured me that the 2006 number isn't coming from his end. He wasn't sure why SC was looking for position confirmation right after trade had been opened and position already confirmed. He did mention that the contract month format used by IB is sometimes different from others (they use end of the month instead of beginning of new month). But that still doesn't explain where 2006 is coming from. I'm no techie. All I know is that computers do not come up with 2006 on its own, it's gotta be a line programmed somewhere that's causing it. Seems like it could just be a silly typo someone made, putting in 2006 instead of 2016, perhaps in the definition of the contract month somewhere. Question is, from whom? Steven invited someone over at your side to contact him at 877-442-2757, option 5, then option 4. So log files can be compared from both sides and get to the bottom of this. Just ask for him since he's already familiar with this issue. I would really appreciate it if you can do this for me, as a client who's been with you for quite awhile now. At the end of the day, as a trader who's paying both companies, I just want to get this issue resolved (without resorting to switching brokers and/or charting software). C'mon, we're talking about an error of 10. That's it! There's a gotta a solution to this. Thanks in advance. |
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