Support Board
Date/Time: Sun, 24 Nov 2024 08:49:59 +0000
Post From: orders disappear/not transmitted to IB
| [2015-11-18 17:14:11] |
| freestyler - Posts: 35 |
|
Hi: The following situation has occurred several times over the last month. And it's very distressing when I'm in the middle of trading. It goes like this: I put on a trade in SC trade DOM (with accompanying OCO orders). The entry price gets hit and the trade is entered (connected to IB). So far so good. However, soon after, my position mysteriously disappears in trade DOM, or one of the OCO orders disappears. I don't usually notice this until after the fact. Soon after, when one of the OCO orders is hit, or so I thought, nothing is actually done, since SC thinks I have no position on. Nothing gets transmitted to IB. I then have to scramble and manually close the trade directly on IB platform, wasting valuable time and $$$. This morning I entered a short, soon after entry, the order apparently disappeared and when I manually exited by pressing "Flatten" in trade DOM, nothing happened. Seems like there's some sort of data synchronization problem with IB that occurs, not all the time, but certainly enough to become unreliable. Worst part is, there's absolutely no warning given by SC, so it's so easy to miss the error when I'm in the middle of trading until it's too late. Obviously this is a BIG problem. Please investigate and get back to me ASAP. |