Support Board
Date/Time: Mon, 25 Nov 2024 11:17:01 +0000
Post From: The Story of IG Markets and Sierra Chart. Classic Breach of Contract
| [2015-11-03 04:03:42] |
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Got this message from IG Markets compliance: Thank you for your email.
I am sorry that you are not satisfied with your interactions with IG, particularly with Daniel Lawrence regarding IG’s API. I understand that earlier this year you were given access to a Demo FIX API, this from was given to any party who requested the demo, the purpose of which was to ensure that the prospective party’s systems were configurable with IG’s systems. The provision of the demo enables the prospective party to ensure the setup of the API is operationally possible before time and money is spent drafting legal agreements and so on. Daniel Lawrence has explained that for IG to work with you he would like to see a business case that he can propose to the business as to why Sierra Charts would be appropriate for IG to work with, within posts to your website you have explained that you are dissatisfied with this as typically brokers come to Sierra Charts, and not the other way round. Whilst I appreciate this may be the case, I believe Daniel’s request is not unreasonable and believe that just as you have the right to decide who you would like to do business with, IG has the same right. Whilst I appreciate that this matter has obviously caused an inconvenience to you, I’m afraid that I am not persuaded that IG is guilty of any wrongdoing. There is no formal relationship or legal agreement in place between Sierra Charts and IG, and as such IG has no obligation to work with you or pay you any compensation. Apologies for the inconvenience caused. Yours sincerely IG Compliance IG, Cannon Bridge House, 25 Dowgate Hill, London, EC4R 2YA www.ig.com We will have a detailed response. But essentially this is a sham response and makes irrelevant points. For example, comments like this: There is no formal relationship or legal agreement in place between Sierra Charts and IG, and as such IG has no obligation to work with you or pay you any compensation.
Is no legal defense against breach of contract. Even verbal contracts are enforceable under the common law of contracts. Just because they take the big-company attitude that there is no contract in their opinion, does not change the fact that they do have contractual obligations that they have created for themselves. They made promises for an act. This is a clear example of an offer for a unilateral contract. We are not trying to make the point here that we want to work with IG Markets. At this point, absolutely not due to the fact that they are a corrupt operation based on our experiences. Why anyone would open account with IG markets, is beyond comprehension. The truth of them is being revealed. At the very least we hope this is educational. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-03 04:24:14
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