Support Board
Date/Time: Tue, 24 Dec 2024 18:38:19 +0000
Post From: Post your pathping route to TransAct Futures server
| [2015-11-01 07:06:49] |
| User378226 - Posts: 15 |
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Hello, I am located in Taiwan and recently encountered disconnect problems with TransAct Futures. Long story short, my connection to the brokerage would die right after the parent order gets filled, and when I log back in, the attached child orders (stop and target) were nowhere to be found. We worked with my ISP and made some route adjustment due to packet losses at 2 of the hops, and we will see this fixes the problem. While the engineers worked on this issue, I noticed that my path (old and new) to the brokerage server 208.97.219.185 in San Francisco (http://whatismyipaddress.com/ip/208.97.219.185) would route like this -- Taiwan- San Francisco - UK - San Francisco. I don't think this needs to go to UK since the brokerage and the exchange are both located within the U.S. I pinged another brokerage's US server and it just stays in the US. I emailed the engineers and my ISP to see if its possible to remove the hop to UK, and while waiting on their response, I am curious if other TransAct customers, or anyone from other locations would get this SF-UK hop, then back to SF. Please open CMD and run "pathping gatekeeper.yorkba.com" and share your results. C:\Users\Mike>pathping gatekeeper.yorkba.com Tracing route to gatekeeper.yorkba.com [208.97.219.185] over a maximum of 30 hops: 0 laptop [] 1 h254.s98.ts.hinet.net [168.95.98.254] 2 168.95.22.94 3 PCPC-3201.hinet.net [220.128.11.94] 4 TPDT-3011.hinet.net [220.128.11.54] 5 r4101-s2.tp.hinet.net [220.128.7.113] 6 r4001-s2.tp.hinet.net [220.128.11.129] 7 r11-pa.us.hinet.net [211.72.108.225] 8 ge-0-0-1.0.ejr02.pao001.flagtel.com [198.32.176.137] --- SF 9 62.216.147.66 --- UK 10 66.7.155.97 11 ge-0-0-0.den003jp02.yipes.com [66.7.147.246] 12 66.7.155.102 13 ae0-201.chi001jp01.yipes.com [209.120.214.234] 14 66.54.154.171 15 gatekeeper.yorkba.com [208.97.219.185] --- SF Date Time Of Last Edit: 2015-11-01 07:12:17
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