Support Board
Date/Time: Mon, 25 Nov 2024 11:23:20 +0000
Post From: The Story of IG Markets and Sierra Chart. Classic Breach of Contract
| [2015-10-31 10:20:19] |
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Our experience with IG Markets and concern of corruption at IG Markets is confirmed by the comments here: http://www.trade2win.com/reviews/brokers/214-ig Really quite a disgusting company. There is no other way to say it, and we are not going to hold back. Very sad we got mixed up with those dishonest people. We are going to move forward, and be very very careful next time. And we do believe, that the reason this whole thing ended with failure is because we are an honest business and IG Markets is dishonest, and there was never a potential for it to work out. It was never our idea to integrate to IG markets, this was purely customer driven. One thing we are going to do is update the integration to LMAX, a true exchange from what we understand, so that there is lower connectivity costs and Trade Position reporting. Sent this 2015-11-02: ----- Hello Daniel, To be clear, it is not the failure to perform which is a problem. If in the end, you have changed your mind that is fine with us. The problem is the avoidance of responsibility and not paying us for the development time which we did. Despite what you or your lawyer may think, it is breach of contract. I very thoroughly and objectively reviewed this case and applied the applicable law. We made no mistake here. We made it very clear as to what we required, and was confirmed by you to two of us that you would be able to support what we require. Even if the issue surrounds a static IP address for the FIX connection, obviously you would remove the requirement for that based upon what we required but even if that was a requirement at the outset, many users do already have static IP addresses and can easily obtain them from their ISP. We also have the software technology to route multiple users through a single FIX connection but that is not the preferred way to do it because it requires the customer to authorize that ahead of time since we gain access to their account. In the end, you said: > At this stage whilst we roll out our API offering an internal decision by > senior management that we will only connect to regulated brokers. Fine, I will provide you our banking details and you can make payment for our development time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-01 21:52:14
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