Support Board
Date/Time: Tue, 24 Dec 2024 18:35:02 +0000
Post From: ICE Brent Crude charts freexing up
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We do not see a problem with our historical data for this symbol as you expected. When you notice the chart for that symbol not updating, select File >> Disconnect and File >> Connect to Data Feed. That will confirm it is a CQG issue if the chart then begins to update. Another thing to look at is changes with the Bid and Ask prices in Window >> Current Quote Window. If those are not changing, this confirms the data feed has stopped from CQG. These kinds of issues are not unusual the CQG Web API. There are known problems with market data using that service from CQG. We see them ourselves. They need to work out these problems and CQG has been told about them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-30 19:56:08
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