Support Board
Date/Time: Mon, 23 Dec 2024 19:49:31 +0000
Post From: Load Weekend Data intra day issue
| [2015-10-11 00:17:38] |
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This is not correct: with a feature not working on your software,
We have verified this. We did not know you were using chart bars of 1 day per bar. Although the bar for Monday will have a starting date of Sunday based upon the Session Times you are using, they do not include any Sunday data if the option to load weekend data is disabled. And as we indicated, in an upcoming release, this will be changed where they will include Sunday data. If that is not what you require, we can possibly add support for this, but we are not willing to do that unless you have a direct paid account. You need to understand the amount of effort involved in handling many of these Support Requests. This is not customer service. This is engineering level support and requires very careful analysis. This is from our support policy: Questions from an account which is not directly paid to Sierra Chart. Some Sierra Chart accounts are provided through brokers or other resellers. These are not directly paid to us. We only provide help for these accounts if the question is basic or involves a problem with basic functionality. Understand for those who do pay directly for Sierra Chart and pay a higher price, that they are entitled to receive more support.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-11 00:18:49
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