Support Board
Date/Time: Tue, 24 Dec 2024 00:19:46 +0000
Post From: Sierra Chart with TD Ameritrade Data Feed missing Data
| [2015-10-10 02:25:30] |
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We have checked on the problem and we do experience not getting historical Intraday data for the current day from the TD Ameritrade system. There is simply no response from the TD Ameritrade system to the request that Sierra Chart makes, So the question we have for you, did you notice this problem when you updated Sierra Chart? Were you running these newer versions of Sierra Chart since 1292, yesterday when using TD Ameritrade and did not have this problem? Yes there have been recent changes where the connection to TD Ameritrade, is more direct and does not use the Microsoft HTTP functions and instead we use our own direct socket connection and handle HTTP directly. We apologize about being dismissive of the problem earlier as a TD Ameritrade issue, but in almost all cases that is normally the case especially since the TD Ameritrade code in Sierra Chart has not changed. But we did not consider the lower-level HTTP changes. However, if there was a problem with that, we would expect a more widespread problem across services which we do not. And also we have not heard about this problem until today which indicates a problem on the TD Ameritrade side. There may very well be something we are doing incorrect causing the problem, but at this point we are not sure about it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-10 02:28:43
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