Support Board
Date/Time: Tue, 24 Dec 2024 18:04:54 +0000
Post From: Data Feed
| [2015-10-06 21:28:43] |
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Do you know if you were getting a "permission denied" error from Rithmic? If you have a live account, you should be able to connect to Rithmic. What you need to do is tell the broker AMP or broker your work with, that you do not need Sierra Chart from them because you already have your own Sierra Chart account. So tell them that you do not need that and do not want to be charged for Sierra Chart. You can always use the data feed provided by the trading platform service you are working with. Rithmic does provide a good data feed. To use the CME Group exchange, it is necessary you connect to a futures trading account. So we need to help you with that. Although because we do not control those connections, it is not something we can just make happen ourselves but if we see the Message Log we can get a better understanding of why this is happening. So when you try to connect to Rithmic, and you cannot connect provide a copy of the Message Log by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-06 21:30:09
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