Support Board
Date/Time: Mon, 23 Dec 2024 12:41:47 +0000
Post From: Notice: Recent issues with Sierra Chart US Stock Data Feed
| [2015-10-03 07:35:15] |
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Even after the hardware update, we still had a problem with historical data on one of the data servers. This problem was finally resolved at the beginning of this week. We did determine the actual core problem. Since our servers are tracking about 24,000 stock symbols, when the market opens a large number of these begin trading. At that point in time the data files for them are opened and there was a large number of file open operations taking place at once. This was a source of the problem. Now the files are opened ahead of time before the market open. We do want to acknowledge that we did have problems with the US equities data feed earlier and it did not meet our high standards. Once we were aware of these, we worked very diligently and continuously to resolve the problems and they are now all resolved. If you encounter any problems with the Sierra Chart US equities data feed part of the Sierra Chart Exchange Data Feed, please let us know in this thread. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |