Support Board
Date/Time: Mon, 23 Dec 2024 16:11:22 +0000
Post From: Charts not loading.
| [2015-09-30 17:15:05] |
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For market statistics, you do need Sierra Chart service package 3. Refer to the instructions below to change the service package. It is necessary when using Interactive Brokers to use the more detailed symbol specification like MSFT-STK-SMART/NASDAQ for some US stocks. This is an Interactive Brokers requirement. If you do not have to do this with another program, it is because they are internally mapping it. This is the advantage of Sierra Chart is that you have full and clear control over the symbols being used. To change your Sierra Chart service package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on "Change Service Package".
The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your usage time is adjusted. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |