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Direct MessagesDate/Time: Mon, 16 Sep 2024 19:32:20 +0000
Post From: Notice: Recent issues with Sierra Chart US Stock Data Feed
| [2015-09-15 05:40:21] |
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On 2015-09-14, due to the delay that occurred, about 5 minutes of data was missing at the 9:30 AM US Eastern time open in the US equities data. This data is now in the process of being patched. The patching will be finished before the 9:30 AM open on 2013-09-15. Follow the instructions here to re-download the data if you are using the US equities data from the Sierra Chart Exchange Data Feed and you have any missing data in your Intraday charts: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart The historical data from this data feed is also used for Interactive Brokers and TD Ameritrade users. We have also implemented a temporary solution to the real-time delay problem that occurs sometimes at the 9:30 AM US Eastern time open for the US equities data. We will be monitoring this closely on 2015-09-15 at the open. The problem that occurred on 09-14, with that significant delay is completely unacceptable. Now that we are aware of such a problem, we are taking immediate action to solve it and prevent it from happening ever again. This problem about delays of US equities data at the open, have only recently come to our attention and it has to do with a large amount of data coming in from the exchange at the open for a large number of symbols. Our systems are capable of handling this, but there have been some small necessary changes we have made to properly handle this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-03 07:43:03
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