Support Board
Date/Time: Mon, 23 Dec 2024 12:31:13 +0000
Post From: Notice: Recent issues with Sierra Chart US Stock Data Feed
| [2015-09-14 19:30:46] |
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Recently it has come to our attention about a data delay which sometimes occurs at the 9:30 AM Eastern time open with the US equities data feed from the Sierra Chart Exchange Data Feed. We have made some changes to solve this problem and we have been monitoring the data feed. These changes have greatly reduced the problem. However, we did notice a delay of about 30 seconds on one day and on 2015-09-14 we noticed a delay of two minutes. Otherwise, we have not noticed a delay on other days after we have begun monitoring since last week. We have a general understanding of why this is occurring and we are working on solving it. We should have this resolved sometime in the next week. 2015-10-03 update: Earlier this week, all outstanding problems were fully resolved with the US Equities data from the Sierra Chart Exchange Data Feed. The real-time data delay problem at the open was resolved as we indicated in the subsequent postings but we did continue to have a problem with historical data and that has been resolved as well. This data feed now works very well. We are quite happy with what we have accomplished with it and we hope that it does get used more. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-03 07:39:48
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