Support Board
Date/Time: Mon, 23 Dec 2024 06:08:51 +0000
Post From: SC Real TIme and Historic Data Feed
| [2015-09-08 11:26:26] |
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There is no need to go to the procedure of deleting the Intraday data file. That is completely unnecessary. You only need to select Edit >Delete All Data and Download if you want to re-download the data. You also only need to restart Sierra Chart once after activating the exchanges. I connected again, and received the rest of the data, and this time, it was right up to and including the real time data coming through. OK, this is good.Can you please check this out? We do not know exactly what you did and the timing of everything. We know that it can take a few minutes for the authorizations to go through on the backend system and that may have been the problem. However, all of this at this point is beside the point if there is no longer an issue at this time. And most importantly, we do not expect you will have any trouble going forward from this point. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-09-08 11:29:19
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