Support Board
Date/Time: Mon, 23 Dec 2024 03:13:18 +0000
Post From: data delay
| [2015-09-01 23:10:41] |
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This problem this morning with the data delay was very puzzling to us. The cause was not initially obvious. This problem was very concerning and it is the first time we ever had an incident causing a general delay for all users. We now know the cause of this. We received this information from Barchart today: We had a traffic spike this AM and consequent problems with one of our ISP's causing delay and slow response for users connecting to servers in our datacenter. That was remedied about 1115 AM Central and we do not believe it should recur. Apologies for your users experiencing delay. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |