Support Board
Date/Time: Sun, 22 Dec 2024 19:08:43 +0000
Post From: Unable to clear false open orders
| [2015-08-19 01:12:22] |
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It is not as though we do not care about the kind of issue described in post #14, but it is not related to an incorrect Open Quantity on the Trade Stats for Charts tab being wrong. It can be wrong no matter what trading service you use Sierra Chart with. Whether that is TransAct, Rithmic or CQG or TT. It does not matter. If the kind of problem in post #14 is something that we would have to be involved in, the backend trading platform system provider like TT would be in contact with us about specific programming changes that we need to make. We would work on those immediately, they would be tested and carefully reviewed, and we would report this to TT and to the clearing company. At that time we would force all users to update. No such communication has taken place. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-08-19 01:14:06
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