Support Board
Date/Time: Sun, 22 Dec 2024 19:32:23 +0000
Post From: Unable to clear false open orders
| [2015-08-19 00:40:46] |
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Take what seriously? What issue? What mishap? At this moment we are aware of zero issues which require our attention. An incorrect Open Quantity on the Trade Stats for Charts tab which says "The following is based on order fills on the Trade Activity Log. For live trading the fill data can be incomplete and result in inaccurate values here." is not considered a mishap. Our current policy is we will spend no further time responding to questions about this other than linking to a dedicated help topic about it. And Ive come to the conclusion that there is no way to clear the false open orders that are still showing on the Trade Activity Log tab.
Did you follow the wrong procedure to clear the Trade Activity? Or did you follow the right procedure, and after you reconnected to the data feed some order fills were downloaded, and indicated an incorrect Open Quantity on the Trade Stats for Charts tab? Describe the procedure that you followed in detail and what happened at each step. We are 100% certain there is nothing more than a misunderstanding here. There is no no other possibility if you are questioning the values you are seeing on the Trade Stats for Charts tab. Who are you going to trust here? Us who are the engineers of Sierra Chart, or someone else on the outside who does not have intimate knowledge of how Sierra Chart is designed. We put a lot of work into the Sierra Chart documentation to make sure it is thorough, accurate and provides detailed information about the functionality. Do you understand how the Open Quantity is arrived at on the Trade Stats for Charts tab? Refer to the next post about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-08-19 01:12:51
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