Support Board
Date/Time: Sun, 22 Dec 2024 14:17:44 +0000
Post From: Sometimes life has long complex problems (AMP/TTNet)
| [2015-08-18 23:00:38] |
| bekitz3 - Posts: 83 |
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In post #3 of Unable to clear false open orders the user states: I have no working or open orders as my account was liquidated and was not allowed to trade for 24 hours.
The issue originates from an AMP/TTNet auto-liquidation eventThe user also states in the same post: the Trade Activity Log shows I have 3 open quantity short position on an instrument
This is the indication that SC is showing a 3 lot short position that in reality doesn't exist because the auto-liquidate already flattened the position.I spoke about how this was resolved for me in post #3 of SC/TTNet not talking with AMP auto-trim/liquidate (item 2) 2) After I was aware of this from my account statement, I then flattened the position in the next session which in reality created a new open position within Sierra Chart (which didn't really exist). Upon seeing this, I did try the dis-connect/re-connect option with no change and also tried a restart of Sierra Chart with no change also. I had to contact the trade desk to confirm I was really flat and upon this confirmation they then did something on their end....then had me restart....then the position was gone and Sierra reflected the proper 'Flat' status.
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