Support Board
Date/Time: Sun, 22 Dec 2024 19:16:17 +0000
Post From: Unable to clear false open orders
| [2015-08-18 21:46:41] |
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This means you did not clear the Trade Activity for the Symbol, Order Activity Source (non-simulated) and Trade Account. You need to be sure you are actually seeing the order fills which make up the position, on the Trade Activity tab before you clear them. The documentation is very thorough on how to do this. Please go through the steps again. Unless the problem is that the order fills are being downloaded from the server again at step 8. If so, there is nothing you can do about this. In which case disregard the Trade Stats for Charts tab. Most of the time the information there is going to be wrong anyway. As general policy, we do not support that tab. The information there has a high probability of being wrong ( this is actually written on that tab) and it should not be used unless you understand how it works. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-08-18 21:48:44
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