Support Board
Date/Time: Thu, 21 Nov 2024 22:23:55 +0000
Post From: Installing Sierra Charts on second computer
| [2013-03-27 20:29:31] |
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I think that it won't work because I have to pay you for using Sierra Charts
Yes, this is correct. but you might understand I don't do that because I pay already for Sierra Charts.
Yes, we understand. And this is why you cannot proceed further and why there is step 7 here: http://www.sierrachart.com/index.php?l=doc/doc_DirectAccount.html Once you have completed the steps and now have a direct Sierra Chart account, you will no longer need your other Sierra Chart account you may have had through the affiliate. You will no longer need to pay for Sierra Chart through the affiliate if you have been doing that, and can cancel with them. To make a payment for Sierra Chart directly through us, select Help >> Purchase on the menu.
We have clear instructions and procedures established for this case. So the problem here is, that you are not following through the procedures and this is what causes the frustration. We understand why you are not following the procedure, but you must. The Sierra Chart account you are receiving through your broker is a limited account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-03-27 20:32:24
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