Support Board
Date/Time: Thu, 02 Jan 2025 02:48:50 +0000
Post From: SC 1277: Add Custom Study second time freezes SC
| [2015-07-29 17:16:20] |
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The issue described at post #16 is completely different and unrelated to what is posted at #10, #11, #15. User52989, your problem with Sierra Chart freezing when you press the Add Custom Study button is not related to the most recent issue in this thread. Also the disconnect issue, you are having if you are using TransAct is an issue on the TransAct side. Obviously Sierra did something when doing an upgrade past ~1268 that is causing this issue for many people, but seem to be blaming the users.
This issue has been going on longer than 1268 and we are not blaming users. We have been looking into it closely, and the issue is related to "User Contributed Studies" and gradually as we see problems we are correcting them in that file. You have a misunderstanding here. All of the problems with User Contributed Studies we think are fixed. Try the latest prerelease by selecting Help >> Download Prerelease. If you have a problem do not post in this thread but start a new thread and we will help you with that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-29 17:23:42
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