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Post From: Sierra will not connect

[2015-07-21 17:34:10] Link To Thread - Link To Post [Go To First Post]
PeteSaellstroem - Posts: 1
I get this error message: CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 \| 2015-07-21 12:28:04 CTS FIX - Firm: PTP \| 2015-07-21 12:28:04 CTS FIX socket (0) \| Resolved address fix-sim.t4login.com to IP 69.44.110.200 \| 2015-07-21 12:28:05 CTS FIX socket (3) \| Connected. \| 2015-07-21 12:28:05 CTS FIX socket (3) \| Starting SSL connection. \| 2015-07-21 12:28:05 CTS FIX socket (3) \| SSL connection established. \| 2015-07-21 12:28:05 CTS FIX: Sending the Logon message. \| 2015-07-21 12:28:05 CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination \| 2015-07-21 12:28:06 CTS FIX: Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. \| 2015-07-21 12:28:06 * CTS FIX: One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. \| 2015-07-21 12:28:06 * CTS FIX: Sending a Logout message. Text = Received Logout message. \| 2015-07-21 12:28:06 CTS FIX socket (3) \| SSL shutdown indicates not able to send 'close notify'. \| 2015-07-21 12:28:06 CTS FIX socket (3) \| SSL has been shut down. \| 2015-07-21 12:28:06 CTS FIX socket (3) \| SSL object has been freed. SSL state is now disconnected. \| 2015-07-21 12:28:06 CTS FIX socket (3) \| Shutdown and closed. \| 2015-07-21 12:28:06 CTS FIX: Logged out and disconnected. \| 2015-07-21 12:28:06 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-07-21 12:28:06 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-07-21 12:28:06 CTS FIX: DisconnectFIX called. \| 2015-07-21 12:28:06 CTS FIX Historical Data: DisconnectFIX called. \| 2015-07-21 12:28:06 CTS FIX: Disconnected. \| 2015-07-21 12:28:06 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-07-21 12:28:06 I updated Sierra Chart to version 1269. I already contacted the data feed provider and they said they could login to the feed outside of Sierra.