Support Board
Date/Time: Sun, 22 Dec 2024 10:56:57 +0000
Post From: Data issues
| [2015-06-25 20:43:52] |
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This is impossible for us to answer this question with any definiteness. In general there should not be a change with the data in the chart after re-downloading the historical data if you are using the Sierra Chart Exchange Data Feed but your chart images do not show the symbols or give us confirmation that this data feed is being used. We have no idea whether there was any interruption with using that data feed at any prior point in time during the time span of the data in the chart. We also do not know if there was any change simply by reloading the chart. If so, the issue was not the stored historical data. It is possible, an intermittent packet loss problem that existed about two weeks ago and lasted for about a month prior to that, might have had a small effect on this. The general answer is, we do not know why. And there should not be a change when re-downloading the data. We recommend waiting a week and re-downloading the last week and see if you notice a change with the study. There should not be. If there is, let us know. Make sure you have the Base on Underlying Data input with the Volume Weighted Average Price study set to Yes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-06-25 23:10:25
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