Support Board
Date/Time: Sun, 22 Dec 2024 15:58:51 +0000
Post From: CQG data feed stops sending data after several hours working properly
| [2015-06-23 10:04:44] |
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- I have reinstalled Sierra Chart from scratch This is almost never necessary to do. We strongly recommend not doing it and it accomplishes nothing, except causing more work for yourself, especially in this case.Is there any way to disconnect and connect the Data Feed in ACSIL? Other suggestion would be that you include an option in SC which checks the DF counter (in the up right side of the chart, in green) which is stopped as well when this happens and, when the number is the same during X seconds, SC performs a Dis-Con automatically (X would be configurable and decided by every user) This is supported with all network connections that Sierra Chart supports. However, in the case of CQG market data, the time span is long because CQG did not offer what is known as heartbeat messages on the web API connection. They recently implemented this and we added support for this. Update to the latest prerelease and now this will be done properly for CQG. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-06-23 10:06:54
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