Support Board
Date/Time: Sat, 04 Jan 2025 05:49:54 +0000
Post From: why my charts do not update?
| [2015-06-17 13:33:26] |
| User62256 - Posts: 3 |
|
Dear friend, My SC package is 18 dollars/month. I paid for 35 dollars for SC real-time and historical exchange data feed and 3.75 dollars for CME group. I have a account in IB. I followed all your instructions to set things up and my charts do not update a single tick. This is what in messsage box . HD Request # 4 | Downloading Intraday chart data for NQM15 to the file NQM15.scid. Service: cme | 2015-06-17 21:15:26 HD Request # 4 | Download start Date-Time: 2015-06-17 20:56:11.0 | 2015-06-17 21:15:26 HD Request # 4 | Using server: scdf1.sierracharts.com port 10149 | 2015-06-17 21:15:26 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-06-17 21:15:26 Socket (5) | Connected. | 2015-06-17 21:15:26 HD Request # 4 | Sending historical data logon request message. | 2015-06-17 21:15:26 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2015-06-17 20:56:11. Record interval: 0. Symbol: NQM15 | 2015-06-17 21:15:27 HD Request # 4 | Decompressing data. | 2015-06-17 21:15:27 HD Request # 4 | Receiving Intraday data for NQM15 starting at 2015-06-17 20:56:11 | 2015-06-17 21:15:27 HD Request # 4 | Timestamp of first Intraday data file record written: 2015-06-17 20:57:35 | 2015-06-17 21:15:27 Socket (5) | Shutdown and closed. | 2015-06-17 21:15:27 The network socket for historical data has been closed. | 2015-06-17 21:15:27 HD Request # 4 | Received 63 records from 2015-06-17 20:56:11 to 2015-06-17 21:04:12 (8.0 minutes) and wrote 61 records for NQM15 | 2015-06-17 21:15:27 HD Request # 4 | Intraday download COMPLETE for NQM15. Completion time: 1s. Unique request ID: 3 | 2015-06-17 21:15:27 Removed historical data download ID 3 | 2015-06-17 21:15:27 Real-time Intraday chart data file updates started for NQM15 | 2015-06-17 21:15:27 Thank you Kai |