Support Board
Date/Time: Sun, 22 Dec 2024 18:10:43 +0000
Post From: Continuous contract issues
| [2015-05-03 00:24:28] |
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This simply is not making sense because if you are re-downloading the data the data should be correct. We do not see a problem: http://www.sierrachart.com/image.php?l=1430612288494.png We will contact you on Monday to look into the problem. We tried calling now but the connection was not good. Because we have increased the download limit per day on your account, to 1600 you really should not have hit the limit with the few symbols you are working with. Your account now also has access to 10 year Continuous Futures Contract charts. One of the main reasons for the limit, is because there are a lot of download requests to create continuous futures contract charts, and if we allow too many requests per symbol, it can cause the user to hit the daily limit too soon just because they use an excessive number of years. In our experience, users sometimes will use very large numbers like 30 years which makes a lot of unnecessary requests and cause them to hit the daily download limit for no reason. We have to pay for these queries from a third-party database. They are not free. Nevertheless, we will look into increasing the limits. We know the limits are not a perfect solution, but generally they are not a problem. Also thinking about this some more, if you are using another copy of Sierra Chart, that has its own new limit for the day. Which would double the number of queries. So we are not even sure the limit has anything to do with this. In so many cases, when there are problems like these and we contact the user and we re-download the data ourselves following the proper procedure, the problem is gone. We can look into this tomorrow as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-05-03 00:27:48
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