Support Board
Date/Time: Sun, 22 Dec 2024 13:19:56 +0000
Post From: Rollover problem
| [2015-04-26 08:41:46] |
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This thread is now closed. Please do not start a new one as it is not welcome and will provide no useful information. There will be no response to the prior post. Many of the comments are based on a misunderstanding of how the Continuous Contract Chart feature works and some of the information is not making sense to us. The type of information which is given is not really helpful to us. If there is a problem, communicate the particular problem that you have without going into excessive amount of details and conclusions which are not possible to determine unless you know how the code works. And then we will look into it. We always will consider ways to improve the feature. Also, it is particularly difficult for us when we have two different issues being presented in the same thread and 2 users commenting on each other, when the issues are unrelated. While the original problem may have been the same, the subsequent problem was completely unrelated and was not a problem which required fixing by us. There was one minor documentation update that was needed due to some recent changes and has been done. Intraday Continuous Futures Contract charts which use back adjustments or volume-based rollovers have a dependency on the historical daily data and when re-downloading data in those Intraday charts, there is also a re-download of the historical daily data and that data must be complete in order for the rollovers and back adjustments to be correct. And there were some additional comments we wanted to make in our prior post in response to the post before that, we will try to get to that when we can. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-04-27 01:10:22
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