Support Board
Date/Time: Sun, 22 Dec 2024 13:43:02 +0000
Post From: Rollover problem
| [2015-04-25 00:43:37] |
| |
|
If we look back to the beginnings of this thread, we were both having the same problem.... Our comments in post 12 were related to post 6 of yours. The problem you had there, the other user could not have had at all and was unrelated because they are using TransAct and you are using TT. The problem you had is related to price multipliers which does not affect TransAct users for most of the contracts. We apologize for the difficulties you had. These problems were unexpected and relates to internal changes to use a consistent symbol between Historical and Intraday charts. For some trading services which use price multipliers there is this unexpected side effect which we had not considered. But this is simply a one-off problem that will not continue once the data is re-downloaded. but if this growth is causing you to feel overwhelmed.....then hire more support staff. We are able to handle support. It is a policy of this business that only experienced developers are providing support. It is not possible for us to hire "support staff". And will only lead to a deterioration in support and greater operational frustrations.You also need to understand the Continuous Futures Contract functionality is very complex. After two years of experience with it, it is not possible for it to work 100% perfectly all the time without some manual user intervention of re-downloading data when a problem occurs. This is unavoidable. From what we understand, from the first post, the information we gave the user, resolved the problem and it was over and done with. That is usually how it works when there is a problem. There are no outstanding problems for us to fix with this functionality that we are aware of and it does work properly as designed. We only identified one problem in the last week when performing a manual re-download of the continuous contract data, where one day earlier than the contract beginning date was not being downloaded when it should be in case that data is needed due to the actual rollover date. It is not possible to look at problems reports on this board in regards this functionality and make any conclusions with it and claim that two problems are the same and there is something that needs to be fixed. Each case has to be analyzed carefully to determine what the source of the problem is. Although the first general step is to re-download the affected contract months before we do any further analysis. Problem reports with continuous contracts are common. It is sophisticated functionality, and there are numerous symbols and numerous trading services and numerous settings. It is inevitable that problems will happen and we will help users with them. We will respond to your other comments as soon as we can. Update: It was my understanding that intraday & historical charts operate independently of each other, hence the different file suffixes. One would think that after I upgraded the software and re-downloaded the .scid files per the instructions, at least the intraday charts would look good....but they were messed up as seen in post #6. There is a dependency upon the two different data files when using volume-based rollovers in Intraday charts.Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-04-25 00:53:06
|