Support Board
Date/Time: Sun, 22 Dec 2024 13:07:45 +0000
Post From: Rollover problem
| [2015-04-24 18:15:54] |
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I think your charts are the best; however, I do think this needs to be fixed by you. I think there has to be a better way than for the trader to be deleting files in an attempt to get the correct data. I am a trader. I am not a chart file deleter. Please find a fix for this so that the user(trader) can focus on trading on not on correcting rollover files. The recent issue they had is related to this: Notice: Version 1248 and Higher and Continuous Futures Contract Charts Also, historical data downloads can fail for different reasons including network communication problems and sometimes the data has to be re-downloaded and there is no solution to this other than the user manually initiating that.. So there is nothing for us to fix. The functioning of everything is as designed and it is as best and reliable as it can be. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-04-24 18:17:21
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