Support Board
Date/Time: Sun, 22 Dec 2024 13:53:43 +0000
Post From: Multiple trading issues with version 1246
| [2015-04-23 02:38:13] |
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The order entry and disconnect problems reported here when using Rithmic have been actively looked into and we finally have discovered the problem. What was happening is that when an order is submitted, in the Rithmic bridge program a deadlock condition sometimes was occurring. This started to occur when there was some recent code changes to our network socket code. The basic underlying reason for this problem is that the software used to connect to Rithmic is not developed by us but developed by Rithmic and it functioned in a way which is unexpected and not well understood by us. This problem has been resolved in version 1249. Rithmic uses an API component and this is one of the reasons why we no longer support these: http://www.sierrachart.com/index.php?page=doc/helpdetails76.html#Reasons Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |