Support Board
Date/Time: Sun, 22 Dec 2024 13:39:33 +0000
Post From: Rollover problem
| [2015-04-22 17:55:38] |
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The basic problem with most everything being said in the thread is that we cannot duplicate the problem and it does not make sense that this problem would exist when the data is re-downloaded because these kinds of issues are due to missing data and once the data is re-downloaded, there should no longer be missing data so the problem should no longer exist. Here is a continuous contract chart using back adjustments and using volume rollover for CL: http://www.sierrachart.com/image.php?l=142972518153.png Once again, follow through the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading It should not matter, but update to the latest prerelease as well. If there still is a problem, let us know and we will will give you instructions on what to do to give us to Message Log. But please do not post the message log until you follow our specific instructions so we are not overwhelmed with information. Also, when highlighting the rollover points as suggested in the instructions (Chart >> Show Rollover Dates), there are a few months (in a 12 mo period) not being displayed with a vertical line in the [CBV] chart. All lines are displayed in the [CB] chart. This has been corrected in the latest prerelease.And of course you will have differences in the charts when you switch between date based rollover and volume-based rollover. That is to be expected. There is nothing unusual there. And for a commodity contract like CL, you will need to use the volume-based rollover for accuracy. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-04-22 18:00:14
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