Support Board
Date/Time: Sun, 22 Dec 2024 12:33:42 +0000
Post From: CANNOT CONNECT
| [2015-04-20 07:23:05] |
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These are the relevant Message Log lines: TransAct Trading | Sending logon request message. | 2015-04-20 02:07:11 TransAct Trading | Market data feed reported to be lost. | 2015-04-20 02:07:36 TransAct Trading | Market data feed reported to be lost. | 2015-04-20 02:07:36 TransAct Trading | Server Name: Transact Futures/TransactToSierraBridge/1.3.5.0. | 2015-04-20 02:07:36 TransAct Trading | Server protocol version: 4. Client protocol version: 5. There is a protocol mismatch! | 2015-04-20 02:07:36 TransAct Trading | Logon error from server : Communications Error | 2015-04-20 02:07:36 We also have another user reporting the same thing. It is our educated guess, that there is some connectivity problem to the TransAct server or one of the TransAct servers is not responding. The only thing we can advise you is to contact TransAct support Otherwise, have a look at help topic 1.2: http://www.sierrachart.com/index.php?page=doc/helpdetails1.html TransAct support is most qualified to resolve this problem. All we can do is make guesses. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |