Support Board
Date/Time: Thu, 02 Jan 2025 16:09:36 +0000
Post From: No chart is displayed - "package does not support this function"
| [2015-04-07 07:13:12] |
| ezfcharts00047 - Posts: 2 |
|
I have just installed old & new spreadsheet versions on my notebook. On the new spreadsheet I get the intraday chart but I don't get it on the old spreadsheet version. Following, the content of Massage LOG file. An old spreadsheet version on my desktop is working properly. I don't run Sierra on both computers at the same time. Please advise. thanks Software version: 1242 | 2015-04-07 02:29:48 Uses New Spreadsheets | 2015-04-07 02:29:48 Usage time has ended. EZFcharts is in Free mode. Features are restricted. | 2015-04-07 02:29:48 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2015-04-07 02:29:48 * Allow Support for Sierra Chart Data Feeds is enabled. | 2015-04-07 02:29:48 Active service: Open E Cry FIX | 2015-04-07 02:29:48 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-04-07 02:29:48 2015-04-07 09:29:48 Local computer clock time | 2015-04-07 02:29:48 2015-04-07 06:29:48 GMT time | 2015-04-07 02:29:48 2015-04-07 02:29:48 Time zone adjusted time | 2015-04-07 02:29:48 Time difference to server time: 0 seconds. | 2015-04-07 02:29:48 Program path: C:\SierraChart-Old\ | 2015-04-07 02:29:48 Data Files path: C:\SierraChart-Old\Data\ | 2015-04-07 02:29:48 OS Version Number: 6.2 | 2015-04-07 02:29:48 Locale Information: C | 2015-04-07 02:29:48 Checking for new symbol settings for oec | 2015-04-07 02:29:48 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-04-07 02:29:48 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-04-07 02:29:48 Symbol settings are up-to-date for oec | 2015-04-07 02:29:48 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-04-07 02:29:53 * HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-04-07 02:29:53 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-04-07 02:29:53 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart-Old\Data\ESM5.scid | 2015-04-07 02:31:15 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart-Old\Data\ESM5.scid | 2015-04-07 02:31:15 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-04-07 02:31:15 * Historical data service client indicated that downloads are not enabled for data type. | 2015-04-07 02:31:15 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-04-07 02:31:15 * Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart-Old\Data\ESM5.scid | 2015-04-07 02:32:01 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart-Old\Data\ESM5.scid | 2015-04-07 02:32:53 |