Support Board
Date/Time: Sun, 22 Dec 2024 05:46:01 +0000
Post From: Problems with IB Login
| [2015-04-01 19:29:38] |
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The problem is at the end of March, the Additional Services Balance was too low to renew the data feed: Market Data Account: Barchart Account () has been flagged for deletion at end of current billing period on Barchart system. Reason for delete: Insufficient Balance.| Barchart result: OK We see that you have added more credit. But you need to reactivate the data feed and exchanges here: https://www.sierrachart.com/usercp.php?page=MarketDataFeedFeatures After this is done restart Sierra Chart and you should be good to go. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |