Support Board
Date/Time: Sun, 22 Dec 2024 03:51:53 +0000
Post From: problem with data updating
| [2015-03-17 21:07:34] |
| User91983 - Posts: 1 |
|
Hello, I have a problem with getting real time data updates. I am able to open the chart NQM15 (symbol should be ok, it was choosed from the menu FILE - FIND SYMBOL) but the chart is not updating in a real time. My broker is Interactive Brokers and I use Sierra Chart Real-Time and Historical Exchange Data Feed. Could you please help me to fix it. Here is the copy of the log: Software version: 1239 | 2015-03-17 21:46:36 Uses Old Spreadsheets | 2015-03-17 21:46:36 Usage end date: 2015-09-17 | 2015-03-17 21:46:36 Enabled for: Advanced Features. | 2015-03-17 21:46:36 Enabled for: Sierra Chart Historical Data Service. | 2015-03-17 21:46:36 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2015-03-17 21:46:36 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. | 2015-03-17 21:46:36 Received 1 data feed usernames. | 2015-03-17 21:46:36 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-03-17 21:46:36 Active service: SC Exchange Data | 2015-03-17 21:46:36 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2015-03-17 21:46:36 2015-03-17 21:46:36 Local computer clock time | 2015-03-17 21:46:36 2015-03-17 20:46:36 GMT time | 2015-03-17 21:46:36 2015-03-17 21:46:36 Time zone adjusted time | 2015-03-17 21:46:36 Time difference to server time: 4 seconds. | 2015-03-17 21:46:36 Program path: C:\SierraChart\ | 2015-03-17 21:46:36 Data Files path: C:\SierraChart\Data\ | 2015-03-17 21:46:36 OS Version Number: 5.1 | 2015-03-17 21:46:36 Locale Information: C | 2015-03-17 21:46:36 Checking for new symbol settings for scbcd | 2015-03-17 21:46:36 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-03-17 21:46:37 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-03-17 21:46:37 Symbol settings are up-to-date for scbcd | 2015-03-17 21:46:37 NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2015-03-17 21:46:41 SC Exchange Data | Connected. | 2015-03-17 21:46:41 Current selected Data/Trading service: SC Exchange Data | 2015-03-17 21:47:20 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-03-17 21:49:37 Mapping NQM15 to NQM15. Service code: cme | 2015-03-17 21:53:17 SC Exchange Data | Starting real-time market data updates for: NQM15. ID: 1 | 2015-03-17 21:53:17 Using username 0 | 2015-03-17 21:53:17 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 443 | 2015-03-17 21:53:17 Intraday data recording state for symbol NQM15 is set to download pending. | 2015-03-17 21:53:17 HD Request # 2 | Downloading Intraday chart data for NQM15 to the file NQM15.scid. Service: cme | 2015-03-17 21:53:17 HD Request # 2 | Download start Date-Time: 2015-03-17 20:42:13.0 | 2015-03-17 21:53:17 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-03-17 21:53:17 HD Request # 2 | Using server: scdf1.sierracharts.com port 10149 | 2015-03-17 21:53:17 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-03-17 21:53:17 Socket (2) | Connected. | 2015-03-17 21:53:17 SC Exchange Data | Connected to server. | 2015-03-17 21:53:17 SC Exchange Data | Sending logon request message. | 2015-03-17 21:53:17 Socket (3) | Connected. | 2015-03-17 21:53:17 HD Request # 2 | Sending historical data logon request message. | 2015-03-17 21:53:17 SC Exchange Data | Server Name: SC Real-Time Server. | 2015-03-17 21:53:17 SC Exchange Data | Server protocol version: 5. Client protocol version: 5. There is a protocol match. | 2015-03-17 21:53:17 SC Exchange Data | Successfully connected. | 2015-03-17 21:53:17 SC Exchange Data | Restarting real-time data updates for symbol: NQM15 -> NQM15 | 2015-03-17 21:53:17 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-03-17 20:42:13. Record interval: 1. Symbol: NQM15 | 2015-03-17 21:53:17 Symbol Error - NQM15 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2015-03-17 21:53:17 HD Request # 2 | Decompressing data. | 2015-03-17 21:53:17 HD Request # 2 | Receiving Intraday data for NQM15 starting at 2015-03-17 20:42:13 | 2015-03-17 21:53:17 HD Request # 2 | Timestamp of first Intraday data file record written: 2015-03-17 20:42:13 | 2015-03-17 21:53:17 Socket (3) | Shutdown and closed. | 2015-03-17 21:53:17 The network socket for historical data has been closed. | 2015-03-17 21:53:17 HD Request # 2 | Received 1222 records from 2015-03-17 20:42:13 to 2015-03-17 21:43:04 (60.9 minutes) and wrote 1222 records for NQM15 | 2015-03-17 21:53:17 HD Request # 2 | Intraday download COMPLETE for NQM15. Completion time: 0s. Unique request ID: 1 | 2015-03-17 21:53:17 Removed historical data download ID 1 | 2015-03-17 21:53:17 Real-time Intraday chart data file updates started for NQM15 | 2015-03-17 21:53:17 |