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Date/Time: Fri, 18 Oct 2024 03:46:39 +0000



Post From: Seirra Real Time Data- Crude(CL) Not Updating

[2015-03-02 21:21:46]
Sierra Chart Engineering - Posts: 104368
User has been called and problem resolved.

We also know now why this happened:

Market Depth data has been rejected for symbol: CL.20150400.CME_NY. MarketDataSymbolID does not match the ID used for the market data request. | 2015-03-02 15:29:04

It had to do with a problem with the symbol settings having CQG settings in the list for CTS T4. This has been fixed when we reset the symbol settings.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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