Support Board
Date/Time: Sun, 22 Dec 2024 11:41:47 +0000
Post From: TD Ameritrade Streamer Connection Issue using Sierra Chart Version 1224
| [2015-02-12 23:43:47] |
| Trader_RT - Posts: 35 |
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Thanks for the reply and reviewing the 2nd message log. I've completed the following actions since my last post. 1. Completed full system recovery using my last backup image. 2. Installed Sierra Chart Version 1231 with old spreadsheets. 3. Established successful data feed connection with TD Ameritrade and Sierra Chart Real Time data feed on 2nd computer. The [M] indicator was visible on top line of chart. 4. Disconnected from data feed and set-up data feed for TD Ameritrade Service only. Uncheck - Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds. 5. Connected to TD Ameritrade data feed and receive the same error message; Windows error code 12031: The connection with the server was reset - Lost the connection with the streamer. Could you please try and reproduce this issue on your end with your TD Ameritrade Account? It would be interesting to see if you have the same issues or not. I'm not sure why I can't connect to the trading account only when I have Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds is UNCHECKED. I was also running only one copy of Sierra Chart during this test. Thank you for your patience and outstanding support, but I'm currently lost at trying to solving this issue. Any suggestion on how to proceed would be greatly helpful. Date Time Of Last Edit: 2015-02-12 23:44:15
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