Support Board
Date/Time: Sun, 22 Dec 2024 17:46:10 +0000
Post From: Symbols problem with CTS
| [2015-02-11 17:17:01] |
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The CTS account you are connected to is not recognizing the symbol: CTS T4 FIX | Sending security definition request for symbol ZN.20150600.CME_F | 2015-02-11 12:03:24 CTS T4 FIX | Received 0 security definitions for underlying symbol ZN | 2015-02-11 12:03:24 The other problem is every time there is a connection to the CTS historical data server, there is no data received and the connection is closed. It is best to focus on the problem of why this symbol is not being recognized. Are you sure your CTS settings in Global Settings >> Data/Trade Service Settings are correct. It really is very clear there is some authorization problem with your CTS account and really you have to put full reliance on your broker and clearing firm to resolve this for you. From our position, we cannot provide direct help with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-02-11 17:19:59
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