Support Board
Date/Time: Sun, 22 Dec 2024 10:22:49 +0000
Post From: OEC Historical Download data failing.
| [2015-01-16 03:53:53] |
| User726098 - Posts: 23 |
|
I am experiencing issues when I start up my chartbook and it attempts to download and update the data (YM, ES, RLM). My provider is OEC, basically what I'm seeing is the yellow box that says "Downloading Historical Data..." It can be stuck there for over 10 minutes and only download a few hours of the data, then either "Download Fail" or just stop. It will be incomplete, a task that took less than 1 minute in the past. This has been happening for the past 3 nights and I'm noticing it fixes itself around 11pm Central, later in the evening. If I try between 6pm-10pm, it's nearly impossible to get downloads. Morning is fine, starting at 5am and ending at 9am Central. The qoute board on the other hand updates with no problem, I get the real time info for the 3 symbols... I have tried the troubleshooting steps listed in various links per support, and also contacted OEC. OEC stated they see no issues on their end but could be "internet congestion." Doing speed tests I'm getting about 25-30MB download. Ping tests to various sites shows low latency, so which leads me to believe there is some other issues causing this around that period in the evening. Troubleshooting done: -Uninstalled 3rd party FW and using windows FW. -Disabled antivirus -Rebooted computer, modem, router -Tried port 80 for download historicals -Decrease days to download, currently at 160, tried 30. -Deleted old data and download new for each symbol, when able to download. -Updated to latest version of Sierra *Using tick charts so can't have downloads to time based. Logs that I'm seeing this evening when trying YM. Logs below finished with no success: HD Request # 2 | Receiving Intraday data for YMH5 starting at 2015-01-15 08:46:54 | 2015-01-15 21:14:19 HD Request # 2 | Timestamp of first Intraday data file record written: 2015-01-15 08:46:55 | 2015-01-15 21:14:19 Open E Cry FIX: Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2015-01-15 21:14:21 HD Request # 2 | Error downloading historical Intraday data for YMH5. The download timed out. | 2015-01-15 21:22:42 * Socket (4) | Shutdown and closed. | 2015-01-15 21:22:42 HD Request # 2 | Received 77070 records from 2015-01-15 08:46:54 to 2015-01-15 12:21:34 (3.6 hours) and wrote 77018 records for YMH5 | 2015-01-15 21:22:42 Added 75 Time and Sales records to Intraday data file for YMH5 after download. | 2015-01-15 21:22:42 HD Request # 2 | Intraday download COMPLETE for YMH5. Completion time: 8m 28s. Unique request ID: 1 | 2015-01-15 21:22:42 Removed historical data download ID 1 | 2015-01-15 21:22:42 Real-time Intraday chart data file updates started for YMH5 | 2015-01-15 21:22:42 HD Request # 3 | Downloading Intraday chart data for YMH5 to the file YMH5.scid. Service: oec | 2015-01-15 21:40:41 HD Request # 3 | Download start Date-Time: 2015-01-15 21:23:52.0 | 2015-01-15 21:40:41 HD Request # 3 | Using server: oec.sierracharts.com port 10149 | 2015-01-15 21:40:41 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2015-01-15 21:40:41 Socket (5) | Connected. | 2015-01-15 21:40:45 HD Request # 3 | Sending historical data logon request message. | 2015-01-15 21:40:45 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2015-01-15 21:23:52. Record interval: 0. Symbol: YMH5 | 2015-01-15 21:40:48 HD Request # 3 | Decompressing data. | 2015-01-15 21:40:57 HD Request # 3 | Receiving Intraday data for YMH5 starting at 2015-01-15 21:23:52 | 2015-01-15 21:40:57 HD Request # 3 | Timestamp of first Intraday data file record written: 2015-01-15 21:24:37 | 2015-01-15 21:40:57 Socket (5) | Shutdown and closed. | 2015-01-15 21:40:57 The network socket for historical data has been closed. | 2015-01-15 21:40:57 HD Request # 3 | Received 501 records from 2015-01-15 21:23:52 to 2015-01-15 21:40:01 (16.2 minutes) and wrote 500 records for YMH5 | 2015-01-15 21:40:57 Added 6 Time and Sales records to Intraday data file for YMH5 after download. | 2015-01-15 21:40:57 HD Request # 3 | Intraday download COMPLETE for YMH5. Completion time: 16s. Unique request ID: 1 | 2015-01-15 21:40:57 Removed historical data download ID 1 | 2015-01-15 21:40:57 Real-time Intraday chart data file updates started for YMH5 | 2015-01-15 21:40:57 |