Support Board
Date/Time: Mon, 23 Dec 2024 06:55:51 +0000
Post From: Sierra Chart Historical Data download error
| [2015-01-04 07:34:42] |
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Thanks for the information. This is the latest response on this matter: traceroute is notoriously fickle... blocked by some isp's and not by others. But they should definitely be able to ping our server. i can't find any evidence that we are blocking or blackholing their ip. Can we ask them to ping 8.18.161.57 (another one of our servers) 8.18.161.131 (your server) Can they telnet and get a response like "Escape character is '^]'." # telnet 8.18.161.57 80 # telnet 8.18.161.123 80 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |