Support Board
Date/Time: Mon, 23 Dec 2024 06:06:49 +0000
Post From: Sierra Chart Historical Data download error
| [2015-01-03 02:36:36] |
| User60436 - Posts: 19 |
|
I have talked to my ISP provider, here is the command and its output they instruct me to use: tracert ds01.ddfplus.com Tracing route to ds01.ddfplus.com [8.18.161.123] over a maximum of 30 hops: 1 7 ms 7 ms 7 ms 10.123.25.129 2 12 ms 11 ms 11 ms 69.63.242.121 3 14 ms 21 ms 20 ms gw02.mtnk-6-1-2.mtnk.phub.net.cable.rogers.com [ 69.63.248.1] 4 17 ms 19 ms 24 ms 135.0.199.85 5 12 ms 53 ms 14 ms 10ge15-1.core1.tor1.he.net [216.66.39.81] 6 30 ms 24 ms 26 ms 100ge13-1.core1.chi1.he.net [184.105.80.5] 7 27 ms 25 ms 31 ms equinix-chicago.r1.chi1.us.as5580.NET [206.223.1 19.45] 8 26 ms 35 ms 24 ms 78.152.59.10 9 21 ms 28 ms 29 ms 4.71.101.98 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. As you can see, after IP=4.71.101.98, it can't hop to the next IP, which is your server IP (8.18.161.123). My ISP provider did the same tracert command on their site, and they told me that after IP=4.71.101.98, the next one is your IP (8.18.161.123). So my ISP provider says that your server reject my request/hop to your IP server. |