Support Board
Date/Time: Mon, 23 Dec 2024 07:08:15 +0000
Post From: Sierra Chart Historical Data download error
| [2015-01-01 20:22:32] |
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The following are relevant excerpts. As you can see, the connection to www.sierrachart.com:80 was first established, and then shutdown and closed. Why?
This is not relevant to the problem.What does "Subscribing to market data in the service client is not supported." mean? This only applies to real-time data which is not provided with the Sierra Chart Historical Data Service. Try the historical daily downloads again by following the instructions on this page: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalDownload.html If you still have a problem, then there is a communication problem on your side. There is little doubt about this. But it does not mean that it is on your system. If you still have a problem, go to this page in your web browser and let us know what you see: http://ds01.ddfplus.com/historical/queryeod.ashx If you see a message that says: Error executing query: Invalid username/password Then this does indicate a firewall is causing the problem. Other than the Windows firewall, what firewall software do you have on your system? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-01-01 20:24:51
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