Support Board
Date/Time: Mon, 23 Dec 2024 06:34:19 +0000
Post From: Sierra Chart Historical Data download error
| [2015-01-01 03:52:17] |
| User60436 - Posts: 19 |
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I have tried the followings based on your link. I start window in safe mode with networking, then I start the Sierra Chart. Still the same error occur. Obviously, this problem is not my firewall blocking Sierra chart. Besides, I can use internet mails (Hotmail and gmail), browsing other web sites. Also I can use stock charts from 2 other market data providers and my two trading brokers. I can log into your support web sites. All of these indicate I don't have internet problems. I have attached the complete log files obtained under the window safe mode for you. The following are relevant excerpts. As you can see, the connection to www.sierrachart.com:80 was first established, and then shutdown and closed. Why? What does "Subscribing to market data in the service client is not supported." mean? Relevant Log Line Excerpt starts below: --------------------------------------- HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2014-12-31 22:24:17 HTTP connection to www.sierrachart.com:80 (1164) | Connected. | 2014-12-31 22:24:17 HTTP connection to www.sierrachart.com:80 (1164) | Closed. No error. | 2014-12-31 22:24:23 HTTP connection to www.sierrachart.com:80 (1164) | Shutdown and closed. | 2014-12-31 22:24:23 SC Historical Data | Starting real-time market data updates for: FCG. ID: 1 | 2014-12-31 22:24:25 SC Historical Data | Subscribing to market data in the service client is not supported. Symbol: FCG | 2014-12-31 22:24:25 HTTP request #1 returned the following error: Windows error code 12029: A connection with the server could not be established | 2014-12-31 22:24:44 HD Request # 2 | Download from the SC Historical Data service failed due to a HTTP error. | 2014-12-31 22:24:44 * HD Request # 2 | Error downloading historical Daily data for USO. There was a communication error with the server. | 2014-12-31 22:24:44 * |
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