Support Board
Date/Time: Mon, 23 Dec 2024 07:08:15 +0000
Post From: Sierra Chart Historical Data download error
| [2014-12-31 21:40:38] |
| User60436 - Posts: 19 |
|
I have been using Sierra chart for more than a year. And it works fine. But starting in the morning on December 31, 2014, I noticed that when I open the Sierra chart, the yellow "Waiting to download historical data..." keeps stays on. It should disappear after the historical data download completes. This process usually takes a couple of seconds. I thought it is just a temporary server glitch. But in the afternoon, the problem is still there. The following log excerpt shows that I can't connect/communicate with the server. Is this the server problem? My internet access to other web sites are fine, so this is not related to my internet. Please see the log excerpts below: HD Request # 10 | Downloading Historical Daily chart data for EWP. Starting date: 2014-12-29. Service: ddf | 2014-12-31 16:31:21 HD Request # 10 | Requesting historical Daily data for EWP starting at 2014-12-28 | 2014-12-31 16:31:21 Chart #1 is performing a full recalculation because it has been tagged. Chartbook: CompareCountry.cht | 2014-12-31 16:31:21 HTTP request #9 returned the following error: Windows error code 12029: A connection with the server could not be established | 2014-12-31 16:31:42 HD Request # 10 | Download from the SC Historical Data service failed due to a HTTP error. | 2014-12-31 16:31:42 * HD Request # 10 | Error downloading historical Daily data for EWP. There was a communication error with the server. | 2014-12-31 16:31:42 * HD Request # 10 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for EWP | 2014-12-31 16:31:42 HD Request # 10 | Daily download COMPLETE for EWP. Completion time: 21s. Unique request ID: 9 | 2014-12-31 16:31:42 Chart #7 has tagged chart #1 for full recalculation. Chartbook: CompareCountry.cht | 2014-12-31 16:31:42 Chart #7 has tagged chart #1 for full recalculation. Chartbook: CompareCountry.cht | 2014-12-31 16:31:42 Chart #7 has tagged chart #1 for full recalculation. Chartbook: CompareCountry.cht | 2014-12-31 16:31:42 |