Support Board
Date/Time: Mon, 23 Dec 2024 06:18:48 +0000
Post From: Sierra charts keeps disconnecting for the last three months with Rithmic/topstep trader
| [2014-12-29 21:29:28] |
| User235423 - Posts: 8 |
|
I'm pinging google and scdf1.sierracharts.com without a problem, however when pinging prod.openecry.com (looking for adress in message log) the request shows timeout. C:\Users\Mats>ping google.com Pinging google.com [74.125.232.238] with 32 bytes of data: Reply from 74.125.232.238: bytes=32 time=35ms TTL=52 Reply from 74.125.232.238: bytes=32 time=24ms TTL=52 Reply from 74.125.232.238: bytes=32 time=24ms TTL=52 Reply from 74.125.232.238: bytes=32 time=23ms TTL=52 Ping statistics for 74.125.232.238: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 23ms, Maximum = 35ms, Average = 26ms C:\Users\Mats>ping prod.openecry.com Pinging prod.openecry.com [64.94.37.206] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 64.94.37.206: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Users\Mats>ping scdf1.sierracharts.com Pinging ds6.sierracharts.com [8.18.161.131] with 32 bytes of data: Reply from 8.18.161.131: bytes=32 time=125ms TTL=116 Reply from 8.18.161.131: bytes=32 time=139ms TTL=116 Reply from 8.18.161.131: bytes=32 time=123ms TTL=116 Reply from 8.18.161.131: bytes=32 time=123ms TTL=116 Ping statistics for 8.18.161.131: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 123ms, Maximum = 139ms, Average = 127ms ok, so there is clear problems with the prod.openecry.com, what should I do? |