Support Board
Date/Time: Mon, 23 Dec 2024 06:32:50 +0000
Post From: Sierra charts keeps disconnecting for the last three months with Rithmic/topstep trader
| [2014-12-29 17:36:24] |
| |
|
This is the relevant error message: OEC FIX Trading socket (5) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2014-12-29 16:51:38 Based upon what you have described, clearly you have an Internet connectivity issue to these different trading services. When running other programs connected to the same services, you may not notice the disconnections but they can still be occurring because they do not clearly report them. Sierra Chart also uses a FIX connection to CTS and OEC. So it is connecting to a different connection protocol from these trading platform service providers. So what do you do? Try a different Internet service provider. It is quite clear the issue is on your side if you are noticing this kind of problem across 3 different services. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-12-29 17:36:46
|