Support Board
Date/Time: Mon, 23 Dec 2024 07:08:04 +0000
Post From: Sierra charts keeps disconnecting for the last three months with Rithmic/topstep trader
| [2014-12-03 20:17:21] |
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In Sierra Chart select File >> Disconnect. Go to the C:\SierraChart\Rim folder. You will see a Rithmic log file there. Delete it. In Sierra Chart select File >> Connect to Data Feed. Next time you have the problem, attach the Rithmic log file here as a private attachment. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile The problem you have, we do see it from time to time . We tend to suspect there is some communication problem between your computer and the Rithmic server and we do not think Rithmic may say much more than that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |