Support Board
Date/Time: Mon, 23 Dec 2024 07:06:11 +0000
Post From: Sierra charts keeps disconnecting for the last three months with Rithmic/topstep trader
| [2014-12-03 19:22:39] |
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You definitely have some kind of connection problem to the Rithmic system as evidenced by these messages from the Rithmic software: Rithmic Trading | Server Alert: PnL Connection - Heartbeat has been quiet for 56.004 seconds. | 2014-12-03 19:31:41 Rithmic Trading | Server Alert: Trading System Connection Broken | 2014-12-03 20:06:48 When critical trading related connections are lost, Sierra Chart will reconnect to Rithmic. This is necessary to maintain the correct state of Orders and Positions. Sierra Chart has 0% control over the connections to Rithmic. This is managed by the Rithmic software. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-12-03 19:23:00
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