Support Board
Date/Time: Fri, 22 Nov 2024 23:06:41 +0000
Post From: positions from IB aren't updating
| [2013-05-24 00:34:54] |
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Interactive Broker support policy: Support from Sierra Chart for technical issues encountered when using Interactive Brokers, is within the discretion of Sierra Chart. There are some complex technical issues that a user may encounter when using Interactive Brokers, that can have various causes which are outside of the control of Sierra Chart, and can be hard for us to understand and assist with. There may be some issues you report to Sierra Chart, which we cannot provide any help for or provide only limited help. Please be aware of this when making a decision as to whether you should be using Interactive Brokers.
Our only advice, is to make certain you have properly specified the Orders Account and Positions Account. This is documented at step 6 here: http://www.sierrachart.com/index.php?l=doc/IB.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |